Navigate to https://tcd.cts.co/ where you will see the Trinity College Support Portal homepage:
As you can see, there are many helpful options available on the homepage that we would advise you to take advantage of before raising a ticket, these are:
Self Service Guides
This section holds step by step procedures, which can be used to provide a range of information to empower end users. This could include; structuring your mailbox and setting up MFA. These are there to save you time and even help to complete a task without needing to raise a support ticket at all.
Portal Help
Here you will find information about the support provided and how to navigate the portal itself. If you have any issues that aren't answered here, feel free to raise a ticket with us or email portal@cts.co
Search Bar
The helpful search bar allows you to easily find whichever resource you need.
Create an Account
To create an account, select the “Sign In” option on the top right and you will see the below:
If you already have an account, please enter your Email and Password here and sign in. If you do not have an account, please select the “Sign up” option.
Here you can enter your full name and email address, once done click the “Sign up” button. You will now be sent an email to verify your email address.
Please follow the link in the email to create a password and once done, you should be logged in.
If you have any issues logging in, please contact portal@cts.co
Raising a Request
To raise a ticket with the support team, please click the “Submit a request” option at the top of the page (note, this will only appear once you are logged in).
Once all the relevant information has been filled in, please click the “Submit” button.
You will receive confirmation that your ticket has been raised successfully, an email will also be sent.
View Raised Tickets
To view your raised tickets and check for any updates, click your name at the top right of the page, from here select “My activities”.
From here, information about previously raised tickets can be viewed. There are also search and filter options available to help locate requests.
The ticket can be viewed by clicking on the subject.
Here you will see all of the information entered when the ticket was raised, any updates from the support team as well as the option to add additional comments/information.
If you have any issues with the above process, please contact portal@cts.co